QConnect


qconnect is a network of integrated public passenger transport services that cover subsidised and/or regulated bus, coach and aviation networks in Regional Queensland, Australia.[2] It was introduced by the Queensland Government in December 2007, and is an agency operated by the Department of Transport and Main Roads (TMR). qconnect provides public transport services and greater connectivity and accessibility of services throughout regional, rural and remote Queensland by working with contracted transport operators.

qconnect
Agency overview
Formed20 December 2007
JurisdictionRegional Queensland
Agency executive
  • Neil Scales[1], Director-General (Department of Transport and Main Roads)
Parent departmentTransport and Main Roads
Websitewww.tmr.qld.gov.au/Travel-and-transport/qconnect

qconnect is the regional counterpart for the TransLink (Queensland) network operating across South East Queensland.

Bus Stops

QConnect premium bus stop
QConnect regular bus stop

qconnect has different types of bus stop designs, depending on the projected patronage and usage of the bus stop.

Hail'n'Ride Bus Stops[3]

Hail'n'Ride bus stops are usually located in areas with low population or low projected passenger patronage. These stops generally feature no bus stop signage or infrastructure, and generally aren't wheelchair accessible. As with most qconnect routes, it is possible to hail a bus to stop anywhere along the bus route where it is safe to do so, so these stops are used as timing points for timetables.

Minimum Boarding Point Bus Stops[4]

Minimum boarding point bus stops are usually located in low population suburban areas, along outbound routes, or in space constrained locations. These stops generally feature bus stop signage, along with tactile ground surface indicators, and are wheelchair accessible. They do not feature bus shelters, seating or any other infrastructure.

Regular and Intermediate Bus Stops[5]

Regular and intermediate bus stops are usually located in suburban or city areas with low-moderate passenger demand and moderate service frequency. These stops generally feature bus stop signage, tactile ground surface indicators, wheelchair accessibility and bus shelters and seating.

Premium Bus Stops[6]

Premium bus stops are usually located near major attractions, such as public services, shopping centres and bus interchanges. These stops generally feature improved bus stop signage, tactile ground surface indicators, wheelchair accessibility and multiple seated shelters. They can also feature infrastructure such as rubbish bins, vending machines and CCTV.

Zones, Fares and Ticketing

qconnect fares are calculated depending on how many zones are travelled. Zone boundaries can be found on route and network maps along with a fare zone calculator. Fare zones and fare costs differ between regions.[7]

The following ticket types are available for bus patrons to purchase:

Single Ticket

  • Provides one way travel between the purchased zones - In some areas, to transfer buses, you will need to purchase a transfer single ticket

Daily Ticket

  • Provides unlimited return travel between the purchased zones until the last service of the day - In some areas, to transfer buses, you will need to purchase a transfer daily ticket
  • Daily tickets are priced at the cost of two single tickets

Weekly Ticket

  • Provides unlimited travel between the purchased zones until the last service after a period of seven consecutive days from the date of purchase - In some areas, to transfer buses, you will need to purchase a transfer weekly ticket
  • Weekly tickets are priced at the cost of eight single tickets and rounded up to the nearest ten cents

Concession fares

qconnect provides standard concession fares for the following:

  • Children 5–14 years of age inclusive - Children four and under travel for free
  • full-time students from approved Queensland schools, TAFEs, and universities undertaking Austudy, Abstudy or Youth Allowance approved courses - Approved Students are required to produce a Tertiary or Secondary Identification Card
  • Queensland Pensioners holding an approved Queensland Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs
  • Seniors holding a Queensland Seniors Card (not a Seniors Discount Card)

Ticketing

Currently, all qconnect services are cash only and do not accept go card payments. Queensland Department of Transport and Main Roads is currently in the testing phase of its Smart Ticketing Project. Once smart ticketing is rolled out, which is scheduled for the mid-late 2022, all qconnect services will be able to accept go card and credit cards, as well as being able to provide real-time bus tracking on the MyTranslink App and on third-party partners like Google Maps.[8]

Smart Ticketing, is currently being trialed in Bowen, Hervey Bay, Innisfail, Maryborough and North Stradbroke Island. However, cashless payment is not being accepted during the trial in these areas.

Regions Operated

qconnect contracts the operation of urban bus services in the following regions:[9]

Airlie Beach and Proserpine

Bowen

Bundaberg

  • Bus Services Operator - Duffy's City Buses
  • Bus Services Operator - Stewart & Sons

Gladstone

Gympie

  • Bus Services Operator - Polleys Coaches

Hervey Bay

  • Bus Services Operator - Wide Bay Transit

Innisfail

Kilcoy to Caboolture

  • Bus Services Operator - GJ & LE Christensen Bus & Coach

Maryborough

  • Bus Services Operator - Wide Bay Transit

North Stradbroke Island

  • Bus Services Operator - Stradbroke Island Buses

Rockhampton

Sunshine Coast Hinterland

  • Bus Services Operator - Glasshouse Country Coaches

Warwick

  • Bus Services Operator - Haidley's Panoramic Coaches

Yeppoon

See also

References

  1. Queensland Government - Department of Transport and Main Roads 2021, Director-General, https://www.tmr.qld.gov.au/About-us/Our-organisation/Director-General
  2. Queensland Government - Department of Education and Training 2014, Transport, https://www.qld.gov.au/education/international/live/transport
  3. Queensland Government - Department of Transport and Main Roads 2020, Public Transport Infrastructure Manual, https://www.publications.qld.gov.au/dataset/public-transport-infrastructure-manual
  4. Queensland Government - Department of Transport and Main Roads 2020, Public Transport Infrastructure Manual, https://www.publications.qld.gov.au/dataset/public-transport-infrastructure-manual
  5. Queensland Government - Department of Transport and Main Roads 2020, Public Transport Infrastructure Manual, https://www.publications.qld.gov.au/dataset/public-transport-infrastructure-manual
  6. Queensland Government - Department of Transport and Main Roads 2020, Public Transport Infrastructure Manual, https://www.publications.qld.gov.au/dataset/public-transport-infrastructure-manual
  7. Queensland Government - Department of Transport and Main Roads 2019, qconnect Passenger Transport Policies, https://www.tmr.qld.gov.au/About-us/Corporate-information/Policies/qconnect-passenger-transport-policies
  8. TransLink 2022, Smart Ticketing Project, https://translink.com.au/about-translink/projects-and-initiatives/smart-ticketing/info
  9. Queensland Government - Department of Transport and Main Roads 2022, Urban Bus Services, https://www.qld.gov.au/transport/public/transport/timetables/qconnect
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