TTEC

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Englewood, Colorado.

TTEC Holdings, Inc.
FormerlyTeleTech Holdings, Inc.
TypePublic
Nasdaq: TTEC
S&P 600 Component
ISINUS89854H1023
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982
FounderKenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
19 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
Revenue 2.27 billion USD (2021)
141 million USD (2021)
Number of employees
65,000
Websitehttp://www.ttec.com
Footnotes / references
[1][2][3]

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Company

Management and leadership

TTEC is managed by a leadership team of 11 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board.[8] The board has a total of eight members (2022).[9][10]

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

  • 2021: Avtex[11]
  • 2017: Connextions[12]
  • 2017: Motif India infotech[13]
  • 2016: Atelka[14]
  • 2014: rogenSi[15]
  • 2014: Sofica[16]
  • 2013: Technology Solutions Group, Inc.[17]
  • 2012: Guidon Performance Solutions[18]
  • 2012: iKnowtion[19]
  • 2011: eLoyalty Corporation (integrated contact services business unit)[20]

Awards and recognition
  • 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[21]

References
  1. "SEC Filing". Retrieved January 9, 2018.
  2. "TTEC 2020 Annual Report". TTEC.com.{{cite web}}: CS1 maint: url-status (link)
  3. "TTEC Income Statement". WSJ.com.{{cite web}}: CS1 maint: url-status (link)
  4. TeleTech, "SEC Filing", "TeleTech", 2003-0409
  5. "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  6. "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  7. StreetInsider.com. Retrieved 2012-08-27
  8. "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved 2022-04-25.
  9. "TTEC Executives". Retrieved 2022-04-25.
  10. "Executive Team". TTEC. Retrieved 2022-04-25.
  11. "TTEC completes $490M acquisition of Avtex". 13 April 2021.
  12. Denver Business Journal
  13. Reuters Brief. Retrieved 2018-11-04
  14. Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
  15. "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  16. acquired by TeleTech. Retrieved 2018-11-03]
  17. NASDAQ. Retrieved 2013-02-06
  18. Denver Business Journal. Retrieved 2013-02-06
  19. ModernHealthCare.com. Retrieved 2012-08-27
  20. Tech News TMCnet.com Retrieved 2012-08-27
  21. "The World's Top Female-Friendly Companies". Forbes. Retrieved 2022-02-15.
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