Intercom (company)

Intercom is a software company that provides businesses a way to chat with their customers.[2] Intercom is headquartered in San Francisco with additional offices in Chicago, Dublin, Sydney and London.

Intercom, Inc.
TypePrivate company
IndustryEnterprise software
Founded2011 (2011)
FoundersEoghan McCabe (Chairperson)
Des Traynor (CSO)
Ciaran Lee
David Barrett
HeadquartersSan Francisco, California
Key people
Karen Peacock (CEO)
Paul Adams (CPO)
Darragh Curran (CTO)
Leandra Fishman (CRO)
Anna Griffin (CMO)
Dan Griggs (CFO)
Cheree McAlpine (General Counsel)
Chris Tobin (SVP People)
Revenue$200 Million(2021)[1]
Number of employees
800+
Websitewww.intercom.com

More than 25,000 global organizations use Intercom. Over 600 million end users use Intercom every month, sending an average of more than 500 million messages.[3]

History

Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett.[4] The four previously ran Irish software design consultancy Contrast, which made a bug tracking tool called Exceptional. After selling Exceptional to Rackspace in 2011, they used the proceeds to start Intercom.[5]

In 2012 Twitter co-founder Biz Stone invested an undisclosed sum in Intercom.[6] Shortly thereafter, the company received seed funding from David Sacks, Huddle founder Andy McLoughlin, and others like Dan Martell, 500 Startups and Digital Garage.[7][8] In March 2013 it announced a $6 million series A round led by Social Capital.[9] In January 2014 it received a $23 million series B funding led by Bessemer Venture Partners.[10] Intercom also received a $50 million series C-1 funding led by Index Ventures.[11][12]

In 2017 Intercom offered to pay the legal fees for those affected by US president Donald Trump’s proposal to ban Muslims who wanted to relocate to Ireland.[13]

In 2018, Intercom announced a $125 million series D round led by Kleiner Perkins, with participation from Google Ventures.[14]

In June 2020, Intercom's founder and then CEO Eoghan McCabe announced at an internal company "all hands" meeting that he would be moving to the role of chairman and standing down as CEO.[15] Karen Peacock was announced as Intercom's new CEO effective July 1, 2020.[16] In July 2021, Intercom's co-founder and then CTO Ciarán Lee left the company.[17]

Products

In 2020, Intercom rebuilt their website[18] as a server-side rendered React application with content pulled from Contentful (acting as a CMS). No content is utilized in the site's Git repo. Previously, the site was built using Ruby on Rails.

References
  1. "Intercom has hit $200m in annual recurring revenue. But where is the tech firm going next?". November 23, 2021.
  2. "Press Resources | Intercom".
  3. "Press Resources | Intercom".
  4. O'Brien, Ciara. "Serial founders expanding his tech success from base in the Valley". The Irish Times. Retrieved February 24, 2017.
  5. Newenham, Pamela. "Four Irishmen on a mission to build a billion-dollar company". The Irish Times. Retrieved February 24, 2017.
  6. Bort, Julie. "How drinking Guinness with Biz Stone launched one of the fastest-growing startups in the Valley today". Business Insider. Retrieved February 25, 2017.
  7. O'Dell, Jolie (January 25, 2012). "Startup Intercom nabs $1M from Biz Stone and other prominent angels". Reuters. Retrieved February 24, 2017.
  8. "Biz Stone, 500 Startups And Others Put $1M In CRM For Web Businesses Intercom". TechCrunch. Retrieved February 2, 2021.
  9. Ha, Anthony. "Customer Communication Startup Intercom Raises $6M Round Led By The Social+Capital Partnership". TechCrunch. Retrieved February 24, 2017.
  10. Lunden, Ingrid. "Intercom Raises Another $23M For Its New, More Social Approach To CRM". TechCrunch. Retrieved February 24, 2017.
  11. Goldfisher, Alastair (April 7, 2016). "Index leads $50 mln funding round for Intercom". PE Hub. Retrieved February 24, 2017.
  12. Garland, Russ (April 7, 2016). "Index Ventures Backs Intercom in $50 Million Series D". The Wall Street Journal. Retrieved February 24, 2017.
  13. Geron, Tomio; Zakrzewski, Cat (February 1, 2017). "Startup Investors and Executives Denounce Border Curbs". Wall Street Journal. Retrieved February 24, 2017.
  14. "Intercom raises $125 million to take on Salesforce – TechCrunch". techcrunch.com. Retrieved May 15, 2018.
  15. McCabe, Eoghan (June 18, 2020). "Announcing Intercom's new CEO". Inside Intercom. Retrieved July 6, 2021.
  16. Miller, Ron. "Intercom announces the promotion of Karen Peacock to CEO". TechCrunch.com. Retrieved July 1, 2020.
  17. ""There are so many pinch-me moments on an exponential hockey stick curve journey"". The Currency. July 19, 2021. Retrieved July 23, 2021.
  18. Petryk, Steven (June 7, 2019). "Rebuilding Intercom's homepage with a new CMS". Inside Intercom. Retrieved January 19, 2020.
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