Intelligent automation

Intelligent automation, or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA).[1] Companies use intelligent automation to cut costs by using artificial-intelligence-powered robotic software to replace workers who handle repetitive tasks.[1] The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.[2]

Technology

Intelligent automation applies the assembly line concept of breaking tasks into repetitive steps to digital business processes. Rather than having humans do each step, intelligent automation replaces each step with an intelligent software robot or bot, improving efficiency.[3]

Applications

The technology is used to process unstructured content. Common applications include self-driving cars, self-checkouts at grocery stores, smart home assistants, and appliances.[4] Businesses can apply data and machine learning to build predictive analytics that react to consumer behavior changes, or to implement RPA to improve manufacturing floor operations.[4]

The technology has also been used to automate the workflow behind distributing Covid-19 vaccines. Data provided by hospital systems’ electronic health records can be processed to identify and educate patients, and schedule vaccinations.[5]

See also

References
  1. "Businesses Expected to Lean on Automation for Recovery". Wall Street Journal. May 20, 2020. Retrieved November 9, 2021.
  2. "Gartner Announces Top 10 Strategic Technology Trends For 2020". Forbes. October 21, 2019. Retrieved November 9, 2021.
  3. "Software bots could be the future of business automation". Axios. July 20, 2021. Retrieved November 9, 2021.
  4. "Gartner says low-code, RPA, and AI driving growth in 'hyperautomation'". VentureBeat. April 28, 2021. Retrieved November 9, 2021.
  5. "Notable Health seeks to improve COVID-19 vaccine administration through intelligent automation". Techcrunch. February 16, 2021. Retrieved November 9, 2021.
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