Acquire BPO

Acquire Business Process Outsourcing (formerly Acquire Asia Pacific)[6] is a global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development.[7][8]

Acquire Business Process Outsourcing
TypePrivate
IndustryBusiness process outsourcing
Call Center
Founded2005
Headquarters
Melbourne
,
Australia
Key people
  • Scott Stavretis[1] – (CEO)
  • Kathryn Marshall[2] – Chief Commercial Officer[3]
  • Dana Andel[4] – Country Manager Philippines,
RevenueUSD 1.48 billion
Number of employees
8,500[5]
Websiteacquirebpo.com

History

Formation

Established by Larry Kestelman in 2005, Acquire BPO was initially built to support the need for a better call center facility for Dodo Services,[9][10] an Australian internet service provider. Stavretis previously served as COO at Dodo Services, which had been founded by Kestelman in 2001.[11] Kestelman and Stavretis had, that had met in 1999 and launched different companies before, initially thought about finding an offshore contact centre to provide services to Dodo. When they couldn't find a suitable provider the two founders assembled a team and started their own centre in the Philippines.[12]

Expansion

In 2013 the company moved their headquarters to Melbourne, Australia.

Acquire BPO opened a new site in Dallas, Texas in the United States in 2015.[13][14] The following year, it formally inaugurated its newest delivery center in the Dominican Republic.[15]

With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home.[16][17]

Products and services

From offering contact centre and back office services, including data entry, HR administation, payment processing, accounting and bookkeeping, Acquire has expanded to establish an Automation and Intelligence line of business, Acquire.AI, specializing in Robotic Process Automation (RPA), chatbots, voice biometrics and speech analytics.[18]

References
  1. Scott Stavretis Executive Profile, Bloomberg, Retrieved 2017-01-19
  2. Kathryn Marshall Executive Profile Bloomberg, Retrieved 2017-01-19
  3. "CEI-RD". Center for Export and Investment - Dominican Republic. Archived from the original on 2017-02-02. Retrieved 2017-01-26.
  4. Dana Andel Executive Profile, Bloomberg, Retrieved 2017-01-19
  5. Acquire BPO aims to expand to 10,000 employees in the Philippines Archived 2016-08-25 at the Wayback Machine, Interaksyon, Retrieved 2017-01-19
  6. Acquire BPO PTY, LTD, Australian Business Register, Retrieved 2017-01-19
  7. Company Profile - Acquire BPO, IAOP]
  8. Acquire BPO to further expand in the Philippines with USD10M investment ,Business News Asia]
  9. Scott Stavretis, CEO of Acquire BPO Archived 2017-02-01 at the Wayback Machine, CEO Magazine, Retrieved 2017-01-19
  10. Outsourcing proves a winner for Young Rich lister Scott Stavretis, AFR, Retrieved 2017-01-19
  11. "Scott Stavretis Founder & CEO of Acquire BPO". The CEO Magazine. Retrieved 2022-03-14.
  12. "Scott Stavretis Founder & CEO of Acquire BPO". The CEO Magazine. Retrieved 2022-03-14.
  13. Acquire BPO’s growth at full speed with more offshore and nearshore locations, IBPAP, Retrieved 2017-01-19
  14. Acquire Pty Ltd. Company Information, Bloomberg, Retrieved 2017-01-19
  15. Acquire inaugura operaciones en área call center El Caribe, Retrieved 2017-01-19
  16. "Ring, ring! Call centre heavyweight Acquire BPO bulks up". Australian Financial Review. 2020-07-02. Retrieved 2020-07-20.
  17. Central, C. X. (2020-07-03). "Acquire BPO announces new onshore acquisition". CX Central. Retrieved 2020-07-20.
  18. "Automating business processes a no-brainer - Financial Review, 6/4/2018". todayspaper.smedia.com.au. Retrieved 2020-07-20.
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